Job Title: Ticketing And Reservation Officer
Location: Abuja
Job Details
The successful candidate should be able to deliver high quality customer satisfaction – by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.
Responsibilities
- Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
- Make reservations, bookings and advise customers on reservation status on or before flight departure.
- Ability to use Microsoft Office Suite
- Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
- Must have strong time management skills and possess the ability to work with deadlines and under pressure.
- Must possess the ability to work and contribute effectively to a team.
- Must have excellent organizational, interpersonal and leadership skills.
- Must be innovative, responsive and result-oriented
- Prepare tickets sales report on a weekly basis.
- Ensure that seats are not duplicated by coordinating all outlets.
- Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
- Ensure strict adherence to laid down business policies and procedures.
- Risk & Operations Management.
- Ability to listen and effectively communicate accurately important information to prospective clients.
Requirements
- First degree in any Social Sciences or Business Management course
- Ability to use the Amadeus GDS is Compulsory
- The successful candidate must have at least 3 - 4 working experience and must be able to work without supervision
- He/she must have completed an IATA course on Fares and Ticketing.
Application DEADLINE: 18th June, 2013
Method Of Application
Interested and qualified candidates should send their CVs to:
careers@wakanow.com
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